|
|
 |
Desktop Support:
NTS Desktop
support provides support to enterprise users
who need help in troubleshooting IT problems
they are facing. The activities covered
include:
-
1st level troubleshooting
-
Account Management
-
Call Logging and resolution
-
Installation of software and patches
-
Knowledge-base Maintenance
Help desk:
-
Life cycle Ownership of Incident
-
24x7 Support
-
Single point of contact for mobile
support and partner support
Desk side:
-
OS / Hardware Fixes
-
IMAC (Install, Move, Add, Change)
-
Single point of contact for all repair
needs
Account
Management:
-
Automated Password reset screen
-
Automate the user management process
through scripts
Antivirus
Management:
-
Continuous vulnerability scanning for
latest updates
-
Random sampling of desktops to ensure
correct signature updates across all the
desktops in an organization
Patch
Management:
-
Patch Discovery
-
Full Patch Impact Analysis in a lab
environment
-
Patch Deployment in production
environment
|
|
| |
|
|
| |
 |
|
|
